200 Staff. 48 Hours. Hostile Incumbent. Contract Launched.
Federal Facilities Services Contract · 200+ personnel
The Situation
The phase-in timeline had been compressed to the point of impossibility. The outgoing contractor sabotaged the worksite on the way out. The customer obfuscated performance requirements until the last possible moment. And when it became clear the transition was in jeopardy, the exiting contractor began actively working to incite a labor strike among the workforce we were inheriting — with the customer unwilling to intervene.
The Response
Traveled to the site immediately and assumed direct on-site supervision around the clock. There was no time for a structured handoff — the situation required presence, decision-making authority, and the willingness to work alongside the team until the contract was running. Managed the labor situation directly, neutralizing the strike threat through direct engagement with the workforce. Coordinated all operational stand-up activities in parallel: badging, equipment, staffing assignments, reporting structures, and day-one service delivery — simultaneously.
The Outcome
Phased in a facilities contract with over 200 staff in 48 hours despite a hostile exiting contractor and an uncooperative customer. Contract launched on schedule with zero lapses in performance and not a single deficiency counted against the customer's Acceptable Quality Level. The labor action never materialized.